Refunds and cancellations.

3D prints and AI-assisted models are custom-made and generated for one customer. Please check the approved file, size, material, colour, quantity, finish, address and timing before accepting the final quote.

If you need to cancel

Email hello@adoryl.com as soon as possible. Before production or paid generation work starts, cancellation is normally possible. After work starts, any refund depends on material, machine time, AI-provider charges, design time, shipping and other costs already committed. The approved quote may identify a non-cancellable milestone.

If Adoryl made the wrong order

If the delivered work uses the wrong approved file, material or quantity, or materially misses a dimension or finish expressly agreed in the quote, send the order reference, a clear description and useful photos. After review, the appropriate remedy may be a reprint, repair, replacement or refund.

Damage or loss in transit

Keep the packaging and contact us promptly with photos. Adoryl will review the carrier record and, where appropriate, arrange a replacement, refund or carrier claim. A delayed tracking scan alone does not mean the parcel is lost.

Change of mind and normal print features

Once custom production has started, a change of mind is not normally refundable. Layer lines, an agreed support mark or a small colour variation are not defects unless the approved quote sets a different standard.

How refunds are sent

An approved refund is normally returned through the original payment method. PayPal, banks and card issuers control when the credit appears. Nothing in this policy limits mandatory consumer rights under applicable law.