Refund and Cancellation Policy.

Last updated: 22 August 2026.

This policy explains how you can cancel or seek a refund for a product or service purchased through Adoryl. Email hello@adoryl.com with your order reference and the reason for the request.

Cancellations

A cancellation request will be considered if it is made within 7 days of placing the order. Because many Adoryl products are printed or generated to order, a cancellation may not be accepted once printing, custom design, paid AI generation, procurement or shipping has started, or once the order is out for delivery. Contact us before refusing a prepaid parcel at the doorstep so that the available remedy can be confirmed.

If Adoryl cannot fulfil an accepted made-to-order product, the affected product amount and any delivery charge paid for it will be fully refunded. A post-payment rights, safety, printability or serviceability problem may require cancellation.

Damaged, defective or incorrect products

Report a damaged, defective or incorrect item to customer service within 7 days of receipt. Include the order reference, a description of the issue, and clear photographs of the item, shipping label and packaging. The request is considered after Adoryl checks the information and, where necessary, inspects the product.

If a product is materially different from its product description or order details, notify us within 7 days of receipt. Normal FDM layer lines, agreed support marks and small colour variations are not defects unless a different finish was expressly promised. If a third-party component carries a manufacturer warranty, we may direct the warranty portion of the complaint to that manufacturer without limiting any remedy Adoryl must provide by law.

Approved remedies and refund timing

Depending on the verified issue, the appropriate remedy may be a repair, reprint, replacement, exchange or refund. Any refund approved by Adoryl is processed within 4 business days after approval and any required returned product has been received and inspected. Banks, UPI providers, PayPal and card issuers control how long the credit then takes to appear. Approved refunds are normally sent to the original payment method.

Return eligibility and return shipping are explained in the Return Policy. Shipping-cost refunds are governed by the Shipping Policy. Nothing in this policy limits mandatory consumer rights under applicable law.